Vayil Technologies Pvt. Ltd. ("Vayil") is committed to a Platform where every Customer and every Vendor is treated fairly, with dignity and respect, regardless of who they are. This policy sets out that commitment and the standards we expect from everyone who uses Vayil.
1. Our commitment
Vayil does not tolerate discrimination on the basis of religion, race, caste, ethnicity, sex, gender identity, sexual orientation, marital status, disability, age, place of origin, or any other characteristic protected under applicable Indian law, in any interaction that takes place on or through the Platform.
This applies equally to how Customers treat Vendors, how Vendors treat Customers, and how Vayil itself designs, ranks, and operates the Platform — including search results, quote visibility, and account verification decisions.
2. What this means in practice
- A Customer may not decline, cancel, or rate down an enquiry or completed job because of a Vendor's protected characteristic rather than the quality of their work or quote.
- A Vendor may not refuse to quote, serve, or complete work for a Customer because of the Customer's protected characteristic.
- No user may use in-app messaging, reviews, or profile content to harass, demean, or threaten another user on the basis of a protected characteristic.
- Vayil's KYC verification, search ranking, and account-suspension processes are applied using consistent, documented criteria — never on the basis of a protected characteristic.
3. Accessibility
We aim to make the Vayil website and apps usable by people with disabilities, and we welcome feedback on accessibility barriers so we can address them. If a Vendor requires reasonable accommodation to complete KYC verification or use the Vendor app, contact our support team and we will work with you on an alternative process.
4. How we respond to reports
If you experience or witness discriminatory conduct on the Platform, you can report it through the "Report an issue" option in either app, or by contacting us directly using the details below. Reports are reviewed by our trust & safety team, who may request additional information, and can result in a warning, listing suspension, or permanent removal from the Platform depending on severity.
We will not retaliate against any user in good faith reporting a concern under this policy.
5. Contact
To report a concern under this policy, write to info@vayil.in with the subject line "Anti-Discrimination Report", or by post to Vayil Technologies Pvt. Ltd., 474, Cross Cut Road, Coimbatore, Tamil Nadu 641012, India. We aim to acknowledge reports within 24 hours.